There is also a feeling that area managers themselves

There is also a feeling that area managers themselves do not know what to do either. "Bring me solutions not problems" is a common comment heard by branch managers

when they have taken a 'people' issue to their area manager.

Offering support and guidance

It is a fact that very few area managers actively encourage branch managers to talk about their 'people' issues or are prepared to probe below the surface to identify

possible performance or behaviour problems that may be affecting the business. There are many examples where area managers have placed managers in 'problem' branches

without preparing them for the issues they will face or helped or supported them once they have taken up the position. Basically they throw them to the wolves and then

leave them to get on with it.

Another common issue is when the Interim Management Provider assistant manager of the branch is turned down for the manager position. Very few area managers are competent in explaining why an

individual was not appointed and give excuses rather than valid reasons. This results in the new manager having to experience considerable hostility and resentment

from not only their deputy but from many of the team also.

Why do many area managers not offer support or guidance or dig below the surface looking for performance issues? There are a number of reasons for this.